Running a business and managing employees is never easy, and it can be particularly tricky to keep up with the ever-changing rules and regulations on employment law, HR, health and safety and environmental management. Most SMEs don’t have a dedicated HR department to devise systems and handle these issues.
At Ignition, we can help businesses gain access to NatWest Mentor Services, which provide a range of tailored support to help SMEs successfully navigate these matters, providing you with the advice and legal protection your business needs to thrive.
Mentor customers can benefit from a range of services including expert advice from the Mentor Advice Service phone line, face-to-face support from a consultant, a range of training courses for employees, and access to online portals providing templates for documentation and employee records.
- Case Study – Mannamead Care
Mannamead Care runs five care homes across Devon and accessed Mentor to help streamline its business by creating one set of employment systems and protocols. Mentor’s team of business advisers helped to develop a structure where all the homes and their 220 staff followed the same processes and used the same legally up-to-date company handbook.
Philip Gerry comments:
“We always had good staff but giving them autonomy, consistent procedures and a really clear direction helps to build a really solid happy team, and improves staff retention.”
Daryll Hall, Mentor’s regional development manager for Devon and Cornwall, explains that Mentor helped the Mannamead team with a holistic approach to a number of issues:
“As a subscriber to Mentor, Mannamead staff now all have access to e-courses for such topics as safeguarding, health and safety and diversity. And of course, perhaps most importantly on a day-to-day basis, we are always available on the end of a phone if Phil or his team need any advice.”
For further information on the Mentor service, call us on 01872 272900.